Customer Feedback and Ideas

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  1 0

  Dynamic Report

  It would be great to provide not only an external report, but also a dynamic one (i.e., updates automatically)

  Barry Paquet – 0 Comments – Active
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  1 0

  In-App Pricing Page

  The only difference between public pricing pages and in-app pricing pages is that our users or customers have already taken a step to move into the application and have now clicked Upgrade. This means that they are ready to be reminded of why they should pay us or upgrade - but it does not mean they are ready to buy. The in-app pricing page should be as much about marketing as elements external to the application. While the workflow may be a bit different, the ideas are the same. 

  Barry Paquet – 0 Comments – Active
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  1 0

  CHI - Score

  Customer usage report --- see Hubspot for sample.

  Barry Paquet – 0 Comments – Active
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  1 0

  Website - Pricing

  Are we the low price leader? The high end niche player? Pricing has a lot to do with this. But if we have a high price and low-end messaging around that price, our market position can be hurt. Market position as defined by our position in the mind of our market against our competitors' value proposition. Is our Pricing Page accurately representing your place in your target market's mind?

  Barry Paquet – 0 Comments – Active
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  1 0

  Website - L/H touch

  Many companies have both high and low-touch scenarios and by attempting to fully engage with all customer types from a single pricing page the message could be lost causing potential sales to be lost. Is our Pricing Page trying to be all things to everybody?

  Barry Paquet – 0 Comments – Active
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  1 0

  Website - Free Trial

  Our Free Trial allows customers to “kick the tires,” therefore, all efforts should be put to Increasing Sales with Free Trials a step to making a sale - not as a stand alone effort.

  Barry Paquet – 0 Comments – Active
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  1 0

  Website - Pricing Page

  Increase Sales - For many SaaS & Web App companies, a zero-touch, fully automated sales and provisioning process is the goal. Knowing this is the goal will help us determine if there are barriers, including funneling leads to a nonexistent sales team, that could hinder the achievement of this goal.

  Barry Paquet – 0 Comments – Active
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  2 0

  email

  Anytime an enhancement request is included as a fix or addition to a new product release, those who requested that enhancement will receive an automated e-mail update informing them of this news --- regraless if the follow.

  Barry Paquet – 0 Comments – Active
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  4 0

  Email

  It would be nice is the customer was sent an automated e-mail, informing them of their initial request’s status and each time there is a status change.

  Barry Paquet – 0 Comments – Active
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  3 0

  Submission

  Users are inadvertently entering ideas twice. It appears the root problem is a slow submission response.

   

  Barry Paquet – 0 Comments – Active

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